Now Hiring a National Account Representative

29.03.2022 Career Opportunity
Now Hiring a National Account Representative

National Account Representative Job Purpose: Schedule and dispatch service technicians for planned maintenance, scheduled service, or emergency repairs for waste and recycling equipment located at our customer’s facilities. Duties may include using telephone or computer to transmit work orders and obtaining information and reports on work progress.

National Account Representative

Job Purpose:
Schedule and dispatch service technicians for planned maintenance, scheduled service, or emergency repairs for waste and recycling equipment located at our customer’s facilities.  Duties may include using telephone or computer to transmit work orders and obtaining information and reports on work progress.

Essential Duties and/or Responsibilities:

·        Schedule and dispatch service technicians to appropriate locations according to customer requests, specifications, or needs, using email and telephones.

·        Contact customers to address questions, problems, and requests for service or planned maintenance.

·        Monitor multiple customer locations to coordinate service and schedules.

·        Prepare work orders.

·        Relay work orders, photos and various information to and from service technicians using telephones and email.

·        Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other requested information.

·        Prepare planned maintenance monthly work and run schedules/reports.

·        Determine and record types of equipment according to work orders or other specifications.

·        Advise service technicians about necessary information to be returned to our office including photos, site information, correct equipment identification, etc. 

Qualifications:

Experience and Education: 

·        High School Diploma

·        Prior customer service experience

Knowledge and Skills Required:

·        Judgment and Decision Making – Consider potential costs, benefits or issues of potential actions for each service call and choose the most appropriate one.

·        Customer and Personal Service - Knowledge of principles and processes for providing exceptional customer service. This includes understanding the customers’ needs, meeting quality standards for service and customer satisfaction.

·        Time Management - Managing one's own time and the time of others.

·        Administration - Knowledge and execution of basic principles involved in planning and execution of service projects including planned maintenance.

·        Troubleshooting - Determining causes of equipment operating errors and the decision on how best to proceed to correct those errors.

·        Operations Analysis - Analyzing needs and product requirements to create a design.

·        A good work ethic.

Technology Knowledge Preferred: 

·       Basic working knowledge of Microsoft Office Products, including Outlook, Excel and Word.

 Email resume to: cory@jwrinc.com 

 

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